PROFESSIONAL SUMMARY
Dynamic, innovative and accomplished professional with a track record of success in process optimization, team leadership, and business growth. Known for being highly organized, detail-oriented, and results-driven, with exceptional communication and interpersonal skills. Adept at developing and implementing strategies to drive growth, improve efficiency, and enhance customer experience
Head of Customer Onboarding and Retention - WoodSpoon
June 2021 to Present - Food-tech marketplace startup selling meals from local chefs
Lead a team of 4 professionals, overseeing all aspects of onboarding and retention initiatives. Managed a roster of over 300 chefs within the network, ensuring their satisfaction and long-term engagement, a 700k book of business.
Developed comprehensive protocols and procedures for chefs, streamlining operations and enhancing efficiency.
Redesigned the onboarding flow, implementing a self-service model that facilitated the onboarding of over 250 chefs in a span of 2 years.
Built Salesforce from the ground up for the team, enabling effective tracking and management of customer relationships.
Successfully redeveloped the order management system, resulting in increased efficiency and a remarkable 130% increase in orders.
Project Manager - Gooroo
June 2020 to April 2021 - E-learning and tutoring startup
Coordinated the launch of a K-12 educational video content library with over 1000 hours of content in education and extracurricular subject areas
Recruited, hired, and onboarded a team of over 80 top-tier instructors and tutors to host on Gooroo's e-learning platform or tutor students in one-on-one sessions
Managed and led an internal team of 4 members, who developed onboarding materials, including video art direction and instructor handbook, effectively communicating them with instructors to ensure the production and submission of high-quality video lessons.
Junior Account Executive - xtraCHEF
Dec 2019 - Jun 2020 - Accounts payable SaaS startup for restaurants
Booked $6k in monthly recurring revenue through a pipeline of over 4,000 prospects, engaging them through touch-points of calls, emails, and LinkedIn outreach, winning them over on the benefits of the xtraCHEF platform
Conducted demos of xtraCHEF's accounts payable restaurant platform with prospective clients
Sales Development Representative - Clark (Acquired by Noodle)
Mar 2019 - Sep 2019 - Tutoring SaaS startup
Consistently hit sales targets with an average of 50 demos completed a month & assisted in overhauls of sales funnels for two education products, through understanding the buyer/seller relationship ensuring revenue potential is maximized
Account Executive - Yelp
May 2017 - Mar 2019
Managed a pipeline of small business clients, over a number of different industries, by identifying opportunities and building relationships with key decision makers; Averaged 90 calls a day, 20 pitches a month, with over 150k in booked revenue
EDUCATION HISTORY
Bachelor of Arts, Journalism and Media Studies, Gender Studies
Rutgers University 2016 New Brunswick, NJ